Program

Learning 2020 Sessions and Program

Explore 30 sessions on THREE jammed-pack days, featuring inspiring general sessions, modern perspectives, and practical concurrent sessions.

All times below are in Eastern Daylight Time.

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November 16—Day 1

11:00 - 11:45 AM ET
speaker-1

Frank Nguyen

speaker-2

Lisa Christensen

speaker-3

Megan Torrance

GS1: What Is Learning Leadership? (Panel Discussion)

The workplace is in a period of transition. The future of work was already rapidly evolving based on numerous forces of change; the addition of the pandemic to the equation only makes things more complex. The role of learning professionals to be leaders is more important than ever as we support individuals and organizations through these changes. But what exactly does it mean to be a learning leader?

In this opening session for Learning 2020 Online, we will explore what “Learning Leadership” means in a modern learning organization. We will look beyond learning leadership as an idea and examine what it looks like as a practice, targeting specific skills and behaviors that can be built and nurtured. We will explore not only the knowledge and skills you need as a learning leader today, but what you need to develop in order to prepare yourself and your teams for the challenges still to come.

In this session, you will learn:

  • What “learning leadership” means in 2020
  • The types of skills today’s learning leaders need to develop
  • The role learning leaders need to play in supporting organizations through the challenging times ahead

12:00 - 12:45 PM ET
speaker-1

Frank Nguyen

111: Transforming from Learning Professional to Learning Leader

Whether your job title is instructional designer, learning experience designer, or trainer, the career path forward (and upwards) may not always be clear cut. There are often critical moments that can shape one’s career. Understanding how to recognize these moments, and the context of the questions and answers that shape your decisions, can make a huge difference in your career.

In this session, we will have an intimate conversation exploring various learning leadership stories. Each story with target a different stage in a learning professional’s career, and dive into the key actionable insights that you can apply in your own work. Join us for an informal discussion around how learning professionals become learning leaders.

In this session, you will learn:

  • From stories of learning leaders overcoming project and career challenges
  • The key insights and lessons learned from each of those stories
  • How to apply these insights into your own work

12:00 - 12:45 PM ET
speaker-1

Sravani Tammiraju

112: Redesigning a Live Course in a Virtual World

The pandemic has created a number of challenges for learning and development professionals. One specific challenge is the how to deliver training and education programs that have historically been delivered face-to-face via virtual means.

In this session, you will discover how our team took a highly interactive 5-day face-to-face onboarding program and redesigned it for a purely internalized virtual delivery. You will explore the specific constraints we had to work under, including working with only 6% of the original budget and working with no external vendor support. We will discuss the challenges and roadblocks we encountered, and explore the solutions we put into place. The lessons we learned will help inform your own projects during these challenging times.

In this session, you will learn:

  • Critical factors to consider when resigning face-to-face experiences for virtual delivery
  • How to manage learner expectations along the way
  • The importance of communication and creativity

12:00 - 12:45 PM ET
speaker-1

John Sangimino

speaker-2

Jake Gittleson

113: How to Strategically Approach Learning Technology Trends

Learning technology is advancing faster than ever, making the task of keeping up with the latest trends seem overwhelming. Today’s learning leaders need to be able to prioritize and build a strategy that enables your organization to anticipate and respond to disruptors and trends affecting our work and the work of those we support.

In this session, we will discuss various disruptors and trends that are affecting the learning technology landscape.  We will walk through the steps needed to prioritize which trends affect your organization so we can then identify the challenges, enablers, and approaches to strategically address them. You will leave this session understanding the best ways to leverage the highest priority trends in your organization.

In this session, you will learn:

  • Technology disruptors and trends affecting the learning landscape
  • How to prioritize and organize trends affecting your organization
  • Strategic enablers and approaches for addressing disruptors and trends
  • How to anticipate and get ahead of disruptors and trends

12:00 - 12:45 PM ET
speaker-1

Abby Miles

speaker-2

Liza Wisner

114: Beyond the Letters—The Real Impact of DEI (Diversity, Equity, and Inclusion)

Further your Diversity, Equity, and Inclusion (DEI) journey with an illuminating discussion led by Liza Wisner, OpenSesame senior DEI curation specialist, joined by Abby Miles, senior director of people at OpenSesame. They come together with pooled perspectives from HR, learning, and DEI experts to provide practical tips to facilitate your organization's DEI progress.

In this session, you'll learn who to involve in the process of DEI development and improvement, how to navigate difficult conversations, and how to move beyond one-off training sessions to ensure the sustainability of a well-rounded team.

In this session, you will learn:

  • Who to involve in the process of DEI development and improvement
  • How to navigate difficult conversations with your diverse workforce
  • How to move beyond one-off training sessions, if not now, when?

Target Audience:
Managers, senior leaders

1:00 - 1:45 PM ET
speaker-1

Karl Kapp

121: Using a Virtual Card Game to Teach Leadership, Sales Skills, and Critical Thinking

One difficulty encountered by designers of online learning games is that the games turn out to be either too complex or too simplistic. We’ve all played online games where you answer a multiple-choice question and earn points. Fun for a while but doesn’t do much more than reinforce knowledge or teach basic facts. More is needed if we are really going to leverage online, virtual classroom software for higher order thinking. If you need to teach skills like sales, negotiation or leadership, you need more than multiple choice questions. You need interactivity, role-plays and a bit of critical thinking. But, how do you fit interactivity, a role-play experience and critical thinking into a live, virtual classroom training session in a simple, straightforward manner? It’s not as hard as you think.

In this session, you will discover how a virtual card game can be used to teach leadership, sales skills, and/or critical thinking. In this interactive session you will apply your own critical decision making skills into an interactive role play. You will challenge your fellow attendees for victory and discover a new way of adding interactivity to any virtual, instructor-led classroom experience.

In this session, you will learn:

  • How a digital card game can be used to foster critical thinking and leadership training
  • How to build a role-play activity without the typical “moans and groans” of an online role-play
  • How to apply the engagement and fun of playing cards while learning virtually

1:00 - 1:45 PM ET
speaker-1

Rob Garris

speaker-2

Gloria Tam

speaker-3

Phil Komarny

122: Reimagine Learning and Talent Development (Panel Discussion)

Could the pandemic be a black swan moment for innovation in workplace learning? Whether it be in-person leadership programs, technical training, or onboarding, we have had months of disruption in most parts of the world. And when lives return to “normal”, things will not just snap back to the old ways. After months of social engagement and technological immersion, workplace learners and business leaders will have a different standard with regard to how they want to engage and learn.

In this panel discussion, you will learn how the challenges of the last few months serve as an opportunity and an impetus for change, and a catalyst for much-needed force of innovation. We will discuss how to reimagine a future-proof L&D sector, and how to develop new and improved learning habits in your organization. We will explore various case studies of transformative learning initiatives, share lessons learned and best practices with learning journeys that include different modalities of immersive learning, in-the-workflow performance support, coaching, and other learning components, and share how to identify and measure the impact of these learning initiatives.

1:00 - 1:45 PM ET
speaker-1

Alex Banks

123: Animating Relationships: Enabling Sales Teams to Adapt in 2020

Burnout and fatigue are at an all-time high. As a result, more and more of our interactions have defaulted to asynchronous communication. This radical shift in how we connect has transformed internal collaboration, but sales techniques remain somewhat unchanged and ill-suited for today's fragmented landscape. How can we enable the teams who trade in relationship currency to meet this imperative of a "new normal"?

In this session, you'll learn how to help sales teams embrace different communication strategies to adapt to today's reality.

In this session, you will learn:

  • How personalized content can create authentic, people-driven connections
  • How to empower a sales force to create their own materials through the example of Vyond Studio, a platform where anyone can easily create animated content
  • New ideas of what pandemic-era sales training and client communications can look like
  • A robust toolkit for making media that moves

Technologies/platforms/devices that will be discussed:
Vyond

Target audience:
Designers, managers, senior leaders

1:00 – 1:45 PM EST
speaker-1

Matt Donovan

124: Use This, Not That: Zeroing in on the Right Learning Platforms

When tasked with finding the right learning technology platform—the platform that checks the boxes to meet a range of intended outcomes—CLOs are faced with an array of choices and few clear answers.

The session will guide attendees through the process of prioritizing learning needs, signposting what platforms deliver, and narrowing the technology that supports their requirements.

In this session, you will learn:

  • How to prioritize your learning needs
  • How to identify what individual learning platforms deliver
  • How to find the technology that supports your learning requirements

Technologies/platforms/devices that will be discussed:
A range of technologies across the ecosystem

Target Audience:
Designers, senior leaders

2:00 - 3:00 PM ET
speaker-1

Karl Kapp

speaker-2

Frank Nguyen

speaker-3

Julie Dirksen

GS2: Five Perspectives on the Future of Learning and Work

The world of work is changing. Numerous forces are motivating organizations to pivot their strategies, causing a paradigm shift in what is expected from the workforce. This, in turn, fundamentally changes the work learning teams need to do in supporting workers and the organizations we serve.

In this general session, we will hear from five learning leaders, each of whom will provide a short TED-like talk exploring one aspect of the future of work that we need to pay attention to, and why that change matters to our profession. Be prepared for a fast-paced and thought-provoking session.

November 17—Day 2

11:00 - 11:45 AM ET
speaker-1

Donald Taylor

211: Making Webinars More Engaging

Let’s face it. Webinars can be dull. It’s true. But they don’t need to be. Webinars can be interesting, provocative, productive, and engaging—if done right. The trick is to stop presenting at your audience, and start working with them.

In this session, you will explore the secrets of delivering engaging and interactive webinars. You will discover the core principles that have emerged from conducting over 500 different webinars over the year. By attending this session, you will learn how to apply these principles to ensure you are delivering great webinars in your own work.

In this session, you will learn:

  • How to start with your audience and your story
  • The important role of your voice—you don’t have to be Shakespeare, just yourself
  • How to work with your audience, not against them
  • Where to focus your preparation effort
  • Why you need a host by your side

11:00 - 11:45 AM ET
speaker-1

Mousumi Saha

212: Dynamic Design in an Agile Framework

Effective project management can often be the difference between a successful learning program deployment, and one that fails. While there are a number of common frameworks applied in L&D (such as ADDIE), too many fail to accommodate today’s rapidly changing environments.

In this session, you will explore how agile frameworks can help learning leaders manage their projects more effectively, and better support their organizations. You will discover how, like ADDIE, agile methodologies also include analysis, design, development, implementation, and evaluation. You will examine the distinct characteristics that set agile methodologies apart from ADDIE, such as incremental organization, flexible schedule, collaborative, and transparent process. By attending this session, you will learn the principles needed to begin applying agile methodologies to your own projects.

In this session, you will learn:

  • How ADDIE and Agile work together
  • How agile frameworks support rapid prototyping
  • How to apply a checklist to develop prototype
  • The role of rapid prototyping for stakeholder visibility towards the output

11:00 - 11:45 AM ET
speaker-1

Kelly Leonard

213: Developing Leadership at Every Level: An Improvisational Approach

The World Economic Forum has identified creativity, collaboration, and adaptability as key skills for the future of work. Increasingly, we are asking for leaders to execute at every level of our organizations, whether it’s in communication with our customers, giving feedback to develop their teams, or co-creating systems across an entire business. But how do we best build these skills?

In this session, you will examine how improvisation uniquely provides opportunities to playfully practice leadership skills that speak to individuals, teams and organizations. You will explore the behavioral science that improvisation builds upon. By attending this session you will discover how improvisation helps promote behaviors that are highly collaborative, inclusive, and resilient.

In this session, you will learn:

  • The rich history of improvisation as a practical tool for leadership
  • The underlying behavioral science that supports an improvisational approach
  • The leadership stories of Tina Fey, Stephen Colbert and Keegan-Michael Key
  • Practices you can implement right away at home and at work

11:00 - 11:45 AM ET
speaker-1

Nick Floro

214: Moving from Concept to Launch with Design Thinking

Many teams repeat the same mistakes, running into the same walls and trying to avoid the same obstacles with no luck. Will we ever design a better way to create great experiences in Learning? But what if there was another option for prototyping concepts and gathering feedback to test before development?

Using design thinking with agile principles can help your team ideate, visualize, test, and gather feedback to create an iterative process that will lead to improved results for your audience. With the majority of us working remotely, we can apply this vision to create amazing learning experiences that focus on agility, flexibility, adaptability, and individuals. Starting with a need, a concept, or current implementation and we’ll share how to evaluate, design, and gather feedback to make a decision based on how you can best help your audiences.

In this session, we’ll break down the steps needed to help you learn and discover how to brainstorm, test, gather feedback, and design quickly with collaboration to transform your experiences. You’ll learn about practical apps and techniques to create an optimal workflow to create amazing experiences. Finally, we’ll look at resources and provide the next steps so that you can implement them right after the event.

In this session, you will learn:

  • Understanding design thinking and how to practically apply each step to your next project
  • Practical examples and templates to adapt for your process
  • Which tools and resources can help you optimize your workflow
  • About real-world experiences so you can avoid common mistakes
  • How to improve remote collaboration with tools and resources that you can apply immediately


Technologies/platforms/devices that will be discussed:

  • Design Thinking, Remote Collaboration with Miro, Prototyping, and UX with Figma and Adobe XD, Using Microsoft, Google and Amazon Web Services to elevate your learning ecosystem


Target audience:

Designers, managers, senior leaders

12:00 – 12:45 PM EST
speaker-1

Rob Lauber

speaker-2

Karen Kocher

speaker-3

Matt Smith

GS3: The Learning 2020 CLO Panel: Navigating the Pandemic

COVID-19 has created the largest disruption to learning and work that most of us have ever seen in our careers. The pandemic has affected almost every company around the globe, requiring learning organizations to pivot in ways many of us never expected. Supporting workers during these disruptions is a critical challenge organizations face, and learning leaders will play a major role in helping us navigate these uncharted waters.

In this year’s Learning 2020 CLO Panel, we will explore these challenges and learn how we can help lead our organizations through the COVID-19 pandemic. We will examine the critical role that learning plays during a crisis, and discover the opportunities that emerge for learning leaders to help their organization navigate the difficult times and support workers through the crisis.

1:00 - 1:45 PM ET
speaker-1

Conrad Gottfredson

speaker-2

Bob Mosher

221: Getting Started with Workflow Learning

Workflow learning is one of the hottest buzzwords in our industry these days, but understanding the concept is very different than putting it into practice. In order to harness the power or workflow learning in your organization, you must unearth the business justifications and learn the nuts and bolts of how to put it into action. Given the context of the pandemic, you must also learn how to blend it with virtual instruction.

In this session, you will explore how workflow learning can solve performance problems in ways no other solution can effectively accomplish. You will explore why real skill development only occurs while continuously performing work (in the workflow). You will also examine the intrinsic motivators for learning, and the role they play in workflow learning. By attending this session, you will be able to apply the principles of workflow learning to your own projects.

In this session, you will learn:

  • How to develop the adaptive capacity of your workforce
  • How to increase retention by spreading learning over time
  • How to engage the intrinsic motivators of Attention, Relevance, and Need
  • How to increase self-efficacy to fuel greater engagement

1:00 - 1:45 PM ET
speaker-1

Vidya Krishnan

222: A Time to Skill: The Impact of 5G on Education and Work

According to the World Economic Forum (WEF), "the world is facing a re-skilling emergency." WEF estimates that "by 2022, over 40 percent of core skills required to perform existing jobs are expected to change", and that by 2030, "more than 1 billion people will need to be re-skilled" into the transformed jobs of the Fourth Industrial Revolution. It is therefore essential to bridge the gap between the skills of current and future workers to address the rapidly changing skill requirements for a world increasingly shaped by 5G. What can companies do to be 5G-powered in their re-skilling strategies?

In this session, you will examine why 5G is key to empowering new services and use cases in education and work. You will discover why 5G is a watershed moment for the virtual learning movement. You will explore three critical areas in which 5G will transform learning and work: evolving the ecosystem to make it an Empathy Engine, evolving the culture system to know, show, and grow the people who demonstrate a growth mindset, teach, and lead as learning drivers, and evolving the business system with intensive upskilling and re-skilling programs aligned to our most critical growth areas in technology, sales, sustainability, and more.

In this session, you will learn:

  • The latest about 5G and how it will shift work and the workplace
  • Key digital skills that will be essential to re-skill for
  • A framework for evolving the L&D technology ecosystem
  • How 5G will reshape virtual learning and how to use this to your advantage

1:00 - 1:45 PM ET
speaker-1

Ben Betts

223: Learning Analytics: Inception to Maturity

Learning analytics has been around for many years, yet few companies are fully realizing their incredible power in guiding learners, shaping learning, and proving the ROI of its learning investment.

Dr. Ben Betts, CPO of Learning Pool, will deliver the results from Learning Pool's latest research; the Learning Analytics Maturity Model. Initial results showcase how organizations rank themselves in their use of data for learning across five key stages of learning maturity; from simply 'describing' what's happening to your learning all the way through to predicting and prescribing the next learning action.

Ben will give participants a whistle-stop tour of the Learning Analytics Canvas, a new tool that any L&D professional can use to help bring their practices up to the next level of maturity.

In this session, you will learn:

  • The Learning Analytics Maturity Model and our diagnostic tool
  • Key benchmarking information from the first 100 companies to take the diagnostic
  • Five key takeaways we've seen from the early results
  • How the Learning Analytics Canvas can help you scope and design your next learning experience with data in mind

Technologies/platforms/devices that will be discussed:
Learning Analytics Maturity Model

Target Audience:
Designers, managers, senior leaders

1:00 - 1:45 PM ET
speaker-1

Manoj Kulkarni

speaker-2

Mark Jack Smith

224: Transform Training from 'Table Stakes' to a Highly Valued Differentiator

Too many companies and their leaders view training as nothing more than a "requirement" whose value is usually confined to compliance or regulatory obligations. And the dissatisfaction with training in terms of delivering operational value persists for all stakeholders–leaders, trainers, and employees alike. This is the primary reason why businesses struggle to make the case for new investments in training.

Meanwhile, the task of keeping employees adequately trained in a fast-changing world is getting increasingly difficult to manage, particularly for those with a large distributed workforce … amplified by the impact of Covid-19 on business operations. The strategic questions to ask are: "How can an organization not just keep up, but turn the tables to convert training into an offensive weapon that extracts quantifiable value that continuously improves business performance? What needs to be true to drive a transformation like this at scale? What role does technology play?"

In this session, you will hear how one international organization was compelled to take a fresh look at their training operations and why they began to shift their thinking. Learn how they came to the conclusion that their training programs had to become the primary mechanism for knowledge and competency management, and why leveraging personalization and adaptivity at scale became their imperative. Learn about the challenges and barriers they are encountering and why they are turning to new (non-LMS) technology to power their transformation.

You will come away from this session with fresh ideas and a new framework for how to transform workforce training at your organization into a strategic, offensive weapon that pays dividends in real operational and business performance improvements!

In this session, you will learn:

  • Why it is imperative to start thinking differently about your organization's approach to frontline training
  • How to reframe workforce training as a highly valued strategic tool that consistently and measurably improves operational performance and delivers a strong ROI
  • How to define the "right technology" necessary to power this transformation
  • Why personalization and adaptivity at scale is mission critical for success

Technologies/platforms/devices that will be discussed:
Personalized and adaptive technologies

Target audience (select all that apply):
Managers, senior leaders

2:00 - 2:45 PM ET
speaker-1

Jane Bozarth

231: 2020 Research Trends

As a benefit to our members, The Learning Guild publishes one research report per month and hosts popular #GuildReads Twitter chats throughout the year. These reports provide actionable data and insights that can inform the work of today’s modern learning leaders.

In this session, Learning Guild Director of Research Jane Bozarth will offer highlights from some recent reports. You’ll get an overview of our upcoming report on leadership responses to COVID-19 and the opportunities this provides for L&D to enhance their work in leadership development. You will take a look at diversity training—what works and what doesn’t, and how to improve it. You will also take a quick look at our in-depth reports challenging some popular ideas in L&D, such as teaching to learning styles and working with “generations”.

In this session, you will learn:

  • Ideas for enhancing leadership development programs based on lessons learned in 2020
  • Evidence-based suggestions for making diversity training efforts more effective
  • Strategies for responding to stakeholders wishing to impose popular, if ineffective or harmful, ideas on learning experiences

2:00 - 2:45 PM ET
speaker-1

Nigel Paine

232: It Is Time for Learning to Step Up

The recent challenges of the pandemic have brought both the strengths and weaknesses of learning inside organizations into stark view. There are changes every learning professional should consider in order to move forward and ensure that once this crisis is over a stronger L&D can emerge.

In this session, you will explore the key lessons learning professionals need to take away from the COVID-19 pandemic. You will examine the importance of focusing on impact and building a culture where learning is supported. You will discover how to empower your staff to take charge of their own professional development. By attending this session, you will learn how to be a contributor to remaking your organization, rather than reacting to the changes.

In this session, you will learn:

  • How to focus on impact rather than numbers
  • How to build a climate where learning is embraced rather than tolerated
  • How to contribute to remaking your organization rather than being told what to do once all the big decision have been made
  • How to empower your staff to take charge of their own learning and skills destiny

2:00 - 2:45 PM ET
speaker-1

David Kelly

233: Why 2020 has Forever Changed L&D

This has been a year of unprecedented challenge for learning leaders.  It's no wonder that many of us are looking forward to 2021, with hope that vaccines begin distribution and we can begin to return to "the new normal". But the experiences we've had this year—experiences that extend beyond just the pandemic—will shape learning and development for years to come,  if not forever.

In this session, we'll explore seven ways that learning and development will change as a result of our experiences in 2020. We will put the events of 2020 into global and cultural context, and examine how what we've experienced has changed our work, and how those changes will affect our work in the future.  We will discover the hidden opportunities presented to us this year, and how we can take advantage of them. By attending this session you will explore the silver linings of a challenging year, and how we as learning leaders can apply those learnings to a brighter future.

In this session you will learn:

  • Why 2020 has forever changed learning and development
  • Seven areas in which our work will change
  • How to shape the lens through which you view disruption
  • Tips on how learning leaders can harness the potential of 2020

2:00 - 2:45 PM ET
speaker-1

Chris Bond

234: Finding Value in Your Pile of Learning Data

Over the past seven months we have seen a dramatic increase in the volume of learning data accumulated. What are organizations to do with this data? Is it meaningful? Is it strategic? Does it have value or is it just another pile of data? Effectively looking at any data set will typically result in finding some diamonds in the rough. The is question is ... how do you find those gems?

In this session, we will help you prioritize your focus on data and simplify the process of locating the elusive "hidden gems" in your learning and talent data.

In this session, we will look at prioritizing business challenges, looking at learning and talent initiatives, prioritizing your data and where it's all coming from, aligning business, learning and data, and discover hidden gems in everyday data and information.

In this session, you will learn:

  • How to find the insights you need about your people in your data
  • What you should be reporting on with your available data
  • How to calm down the reporting chaos and regain valuable time in your day
  • The importance of data in your decision making
  • How to build a Decision Analytics Framework that will allow you to translate your data into meaningful action for your business

Technologies/platforms/devices that will be discussed:
Any and all LMS Systems, LXPs, Learning Records Stores, Data Warehouses

Target Audience:
Managers, senior leaders, system administrators

November 18—Day 3

11:00 - 11:45 AM ET
speaker-1

Wendy Gates Corbett

311: Building Belonging in the Workplace

Inclusion initiatives are everywhere! Sadly, most are cursory at best. Do you want to just check the ‘D&I Training’ box or do you want a program that goes beyond the box and invites true behavior change? Work cultures that don’t truly include all employees create environments where time is wasted, employees are disengaged, and they don’t care about their work. Organizations with inclusive cultures reap the benefits of employees who are fully engaged, care about their work, and love what they do. But how do we build that?

In this program, you will gain practical strategies that can be used to remind ourselves, each other, and the team members we work with that we all belong. You will discover strategies we can use to show or tell ourselves that we belong, strategies to show other people that they are welcome and included, and strategies that groups or teams can use to make others feel included.

In this session, you will learn:

  • I Belong strategies we can use to show or tell ourselves that we belong
  • You Belong strategies we can use to show other people that they are welcome and included
  • We Belong strategies that groups or teams can use to make others feel included

11:00 - 11:45 AM ET
speaker-1

James Backus

312: Supporting Training During Pandemics

The Coronavirus Pandemic likely questioned all conventional thinking on training and education. Instructor-led training either shut down completely or struggled to maintain social distancing. Virtual training, while seemingly more appropriate for pandemic learning, also confronted change where social distancing in a shared classroom was required, instructors scrambled to set up and learn new technologies, or found their classrooms invaded by bombers.

In this session, you will discover the creative solutions required to support workforces during the pandemic. You will explore the specific ways the Coronavirus disrupted training. You will examine strategies needed to support works shift to telework. You will leave this session with ideas that will help you be ready for the next major disruption to work.

In this session, you will learn:

  • How the Coronavirus impacted training
  • Creative methods employed to continue training
  • How we can be ready for the next Pandemic, National Emergency, or other situation causing deviation from status quo
  • How leveraging other sources can fill the void

11:00 - 11:45 AM ET
speaker-1

Greg Kozera

speaker-2

Beth Epperson

313: A Guide to an Agile eLearning Development Process

Creating eLearning content can be daunting: it takes an army of contributors and months to build, but without the right process, the end product may fall short of the vision. Developing effective eLearning is a process that requires careful planning and collaboration at every step: it’s an iterative process that requires all stakeholders to understand the learning objectives, learning environment, end users, and intended content—and welcomes stakeholders’ feedback along the way.

It’s an old cliché, but it does take a village—with a lot of opportunities for interaction—to create a strong learning experience.

In this session, you will learn how the above methods fit into the following development steps:

  1. Kick-off with the client, where we ensure that we’re aligned with the client’s expectations on the process, timeline, project strategy, user needs, and business goals. From that, we can define the project scope.
  2. Content analysis, where ideas turn into tangible outcomes. This is where we create content outlines to evaluate our learning objectives, then match them to the available content. Having an outline helps us identify any gaps in the content, and is our first touch point with the Subject Matter Experts and stakeholders.
  3. Scriptwriting, where all of the working content in the course is developed.
  4. Working through the Look, Feel, and Tone of the course. It’s very important that whatever you create “feels” authentic to the client’s culture, which we call Empathy Implementation.
  5. Storyboarding, which is where treatment and content come together. The storyboard shows how the narration aligns with interactions, on screen text, animations and visuals.
  6. Development stages, which ensure space for client feedback as we improve each step of the build, with the final goal of delivering a perfect working module that exceeds the client’s expectations and delights the end user!

You will also discover how collaboration tools and templates fit into the process.

In this session, you will learn:

  • The learning and development process
  • Effective cross-department collaboration
  • How to create effective feedback loops
  • Great tools for collaboration

Technologies/platforms/devices discuss in this session:
Design tools can vary from organization to organization; our focus is not to demonstrate a particular tool, but to focus on the process. We will demonstrate zipBoard, which is a robust project tracking tool.

12:00 - 12:45 PM ET
speaker-1

Tomissa Smittendorf

321: Revolutionizing L&D: Having a Seat at the Executive Table

Organizations that view Learning & Development as critical to business success are continuing to deliver top performance as compared to their peers. But what are those organizations doing differently? If you have a seat at the table, Learning & Development can be seen as a competitive advantage. But how do we make that happen?

In this session, you will learn why building an L&D strategy that is deeply aligned and integrated with the business is imperative, and explore specific strategies to drive that change in your organization. You will discuss how to be an enabler that ties learning to business solutions, how to be a strategic influencer that helps the company overcome business challenges, and how to be that business partner that enables employees to improve their job performance.

In this session, you will learn:

  • The importance of enabling the company to overcome business challenges with a strong change management plan
  • The importance of being connected both internally and externally
  • How to be that strategic influencer in your organization

12:00 - 12:45 PM ET
speaker-1

Matt Smith

speaker-2

Lisa Christensen

322: Intentional Learning: The Most Fundamental Skill

Learning itself is a skill, and developing it is a critical driver of long-term career success. The level of intention we bring to improving our performance readies us for challenges, prepares us to raise our capabilities when needed, and ultimately keeps us inspired and engaged.

In this session, you will discover why unlocking intentional learning can boost personal and professional lives and deliver a competitive edge. You will explore the core mindsets and skills of effective learners and discuss how you can apply those skills for yourself and with your teams.

In this session, you will learn:

  • Why intentional learning is so important
  • How to unlock intentionality in yourself and others
  • How to foster learning by adjusting mindsets
  • The core skills of intentional learners

12:00 - 12:45 PM ET
speaker-1

Vincent Han

speaker-2

David Livingston

323: Using a Chatbot for Training Reinforcement

Once learners leave a training experience, how do you help them remember what they learned and apply it on the job? This challenge not only includes the natural forgetting that happens with learners but the added dynamic of how to engage a learner in the flow of work with training prompts and reminders.

In this session, you'll learn how one major healthcare organization decided to try a new approach to tackle training reinforcement—one that took advantage of the ever-present smart phone and chatbot technology. This healthcare organization created Coach Grover, a chatbot that engaged participants after a performance coaching workshop. You'll see how Coach Grover was designed to proactively reach out to participants via SMS with reminders and quizzes in a fun, interactive way. You'll see what the overall engagement statistics were like as well as see feedback from participants themselves. You'll get a clear sense of the resources and skills needed to execute this project including how many team members were required. You'll leave this session with an appreciation for how chatbots work and how they can be designed to proactively engage a target audience in a way that is both pleasing to the learner and satisfying to the organization by delivering a solid ROI.

In this session, you will learn:

  • What a chatbot is and how it works
  • How a chatbot can be used to reinforce learning
  • To identify common use cases for chatbots for learning
  • Best practices for authoring and setting up a chatbot

Technologies/platforms/devices that will be discussed:
Mobile Coach

Target Audience:
Designers, developers, managers, senior leaders

1:00 - 2:00 PM ET
speaker-1

Frank Nguyen

speaker-2

Bob Mosher

speaker-3

Nigel Paine

GS4: Preparing for the New Normal (Panel Discussion)

While we are still actively supporting organizations through the daily disruptions of the COVID-19 pandemic, we must also prepare for the future and what the “New Normal” will look like once the urgent risks of the pandemic are behind us. While most predictions agree that we will not be returning to pre-pandemic “business as usual” any time soon, there’s much less consensus around what the new normal will look like.

In this closing session of Learning 2020, we will examine the critical role learning will play in leading organizations through the pandemic, and how learning leaders can prepare to meet the challenges to come. We will discuss what we know about the new normal and how that informs our work. Join us for a tactical discussion that provides guidance on how to use what you’ve learned at Learning 2020 to help prepare yourselves, your teams, and your organizations for success in a post-pandemic world.

world-class program

Learning 2020 targets the challenges and topics that are most critical to today’s learning leaders. Don't miss out on the lessons shared at this conference! Sessions are available live and on-demand.