Frank Nguyen

Learning Executive

Frank Nguyen is a learning executive who specializes in transforming learning organizations through strategy and technology. He was previously the chief talent development officer at Advisor Group and previously led enterprise learning for Fortune-ranked companies including American Express, Intel, MicroAge, and Sears. Frank, a PhD, has published extensively on the intersection of eLearning, instructional design, and performance support. He is a recipient of the Learning Guild Master and the ISPI Distinguished Dissertation awards. His work on compliance training, learning strategy, business transformation, and technology has been recognized by Brandon Hall and Chief Learning Officer. Frank has served on learning industry committees for Adobe, ATD, BJET, Brandon Hall, The Learning Guild, and ISPI.

11:00 - 11:45 AM ET

Monday Nov. 16

What Is Learning Leadership? (Panel Discussion)

The workplace is in a period of transition. The future of work was already rapidly evolving based on numerous forces of change; the addition of the pandemic to the equation only makes things more complex. The role of learning professionals to be leaders is more important than ever as we support individuals and organizations through these changes. But what exactly does it mean to be a learning leader?

In this opening session for Learning 2020 Online, we will explore what “Learning Leadership” means in a modern learning organization. We will look beyond learning leadership as an idea and examine what it looks like as a practice, targeting specific skills and behaviors that can be built and nurtured. We will explore not only the knowledge and skills you need as a learning leader today, but what you need to develop in order to prepare yourself and your teams for the challenges still to come.

In this session, you will learn:

  • What “learning leadership” means in 2020
  • The types of skills today’s learning leaders need to develop
  • The role learning leaders need to play in supporting organizations through the challenging times ahead
12:00 - 12:45 PM ET

Monday Nov. 16

Transforming from Learning Professional to Learning Leader

Whether your job title is instructional designer, learning experience designer, or trainer, the career path forward (and upwards) may not always be clear cut. There are often critical moments that can shape one’s career. Understanding how to recognize these moments, and the context of the questions and answers that shape your decisions, can make a huge difference in your career.

In this session, we will have an intimate conversation exploring various learning leadership stories. Each story with target a different stage in a learning professional’s career, and dive into the key actionable insights that you can apply in your own work. Join us for an informal discussion around how learning professionals become learning leaders.

In this session, you will learn:

  • From stories of learning leaders overcoming project and career challenges
  • The key insights and lessons learned from each of those stories
  • How to apply these insights into your own work
2:00 - 3:00 PM ET

Monday Nov. 16

Five Perspectives on the Future of Learning and Work

The world of work is changing. Numerous forces are motivating organizations to pivot their strategies, causing a paradigm shift in what is expected from the workforce. This, in turn, fundamentally changes the work learning teams need to do in supporting workers and the organizations we serve.

In this general session, we will hear from five learning leaders, each of whom will provide a short TED-like talk exploring one aspect of the future of work that we need to pay attention to, and why that change matters to our profession. Be prepared for a fast-paced and thought-provoking session.

12:00 – 12:45 PM EST

Tuesday Nov. 17

The Learning 2020 CLO Panel: Navigating the Pandemic

COVID-19 has created the largest disruption to learning and work that most of us have ever seen in our careers. The pandemic has affected almost every company around the globe, requiring learning organizations to pivot in ways many of us never expected. Supporting workers during these disruptions is a critical challenge organizations face, and learning leaders will play a major role in helping us navigate these uncharted waters.

In this year’s Learning 2020 CLO Panel, we will explore these challenges and learn how we can help lead our organizations through the COVID-19 pandemic. We will examine the critical role that learning plays during a crisis, and discover the opportunities that emerge for learning leaders to help their organization navigate the difficult times and support workers through the crisis.

1:00 - 2:00 PM ET

Wednesday Nov. 18

Preparing for the New Normal (Panel Discussion)

While we are still actively supporting organizations through the daily disruptions of the COVID-19 pandemic, we must also prepare for the future and what the “New Normal” will look like once the urgent risks of the pandemic are behind us. While most predictions agree that we will not be returning to pre-pandemic “business as usual” any time soon, there’s much less consensus around what the new normal will look like.

In this closing session of Learning 2020, we will examine the critical role learning will play in leading organizations through the pandemic, and how learning leaders can prepare to meet the challenges to come. We will discuss what we know about the new normal and how that informs our work. Join us for a tactical discussion that provides guidance on how to use what you’ve learned at Learning 2020 to help prepare yourselves, your teams, and your organizations for success in a post-pandemic world.