Vince Han is the founder and CEO of Mobile Coach and a frequent speaker at conferences such as Training Conference, DevLearn, Learning Solutions, Learning Conference, ATD ICE, ATD Techknowledge, and others. He holds an MBA from the MIT Sloan School of Management. Vince is an industry thought-leader for learning and learning technology with an emphasis on artificial intelligence and chatbot technology. Vince has founded several successful technology companies and resides in Utah.
Wednesday Nov. 18
Using a Chatbot for Training Reinforcement
Once learners leave a training experience, how do you help them remember what they learned and apply it on the job? This challenge not only includes the natural forgetting that happens with learners but the added dynamic of how to engage a learner in the flow of work with training prompts and reminders.
In this session, you'll learn how one major healthcare organization decided to try a new approach to tackle training reinforcement—one that took advantage of the ever-present smart phone and chatbot technology. This healthcare organization created Coach Grover, a chatbot that engaged participants after a performance coaching workshop. You'll see how Coach Grover was designed to proactively reach out to participants via SMS with reminders and quizzes in a fun, interactive way. You'll see what the overall engagement statistics were like as well as see feedback from participants themselves. You'll get a clear sense of the resources and skills needed to execute this project including how many team members were required. You'll leave this session with an appreciation for how chatbots work and how they can be designed to proactively engage a target audience in a way that is both pleasing to the learner and satisfying to the organization by delivering a solid ROI.
In this session, you will learn:
- What a chatbot is and how it works
- How a chatbot can be used to reinforce learning
- To identify common use cases for chatbots for learning
- Best practices for authoring and setting up a chatbot
Technologies/platforms/devices that will be discussed:
Designers, developers, managers, senior leaders